Our warranty and returns policy essentially consists of two periods:

• A 30-days return policy
• A 6-months warranty policy

30 days return policy

All products, without exception, may be returned to us whatever the reason within 30 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us.

• If you decide to return a product because you do not want it anymore or one of the products of your order is defective, broken, or damaged, you may return it and we will refund your order completely except for the shipping costs. The refund will be effective as soon as we receive your parcel. We will not refund the shipping costs that you pay for sending the products back to us.
• We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you.
• To establish whether or not you may return a product to us, please contact our customer support.

Placing an order on DSR4 implies that you are fully aware of these conditions and that you agree with them without reserve.

6 months warranty

Almost all the products we sell on DSR4 are subject to a 6-months warranty. Only a few select products are not eligible to the 6-months warranty:

• replacement screens and screen protectors
• any refurbished product we may sell. All the products we sell are 100% new unless specifically mentionned on the product description page.

The products listed above do not benefit from the 6-months warranty but still fall under the 30-days return policy.

The conditions for returning a product are as follows:

• We will exchange or fix products that fall under the 6-months warranty if the product ceased to function or suffered from a manufacturing defect appearing within the 6 months period after the order is shipped. 
• We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you.
• In order to establish whether or not you may return the product to us, please contact our customer support.
• If the customer support department authorizes it, you may return the product. Upon receiving the product, we will send you a new one or take some time to fix your product. The shipping costs for returning the product to us are not subject to refund. You will not need to pay any additional fee for us to ship your new parcel, however we will send it using standard shipping. Should you wish to receive it quicker, please contact us to arrange the payment of the express delivery fee.

Placing an order on DSR4 implies that you are fully aware of these conditions and that you agree with them without reserve.

For more information or any additional questions, please contact our customer support.